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Returns Policy

If you are not completely satisfied with your purchase you may return the item within 7 days of receiving it for Exchange or Credit ONLY, excluding special orders. Please contact us before returning, as no returns will be accepted without prior communication. All measures will be taken to ensure your item is in perfect condition before it is shipped to you.

To return an Item for Exchange or Credit, the Item must be in its’ original packaging and in perfect, unused condition. Delivery\Shipping costs will not be refunded.

Special Orders and Sale Items are final sales and cannot be returned or exchanged.

The client is responsible for returning the item(s) pre-paid and insured to TheElephantEmporium.com.au.

Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return if the above conditions are not met, or the item has been damaged or worn. Our policy is a firm but fair approach and we will do everything we can to work with you and make sure your experience with us is positive.

Please note any orders paid for and then cancelled with incur a 10% service charge if more than 24 hours has lapsed from time of purchase.